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  • What is PayAsUGO?

    PayAsUGO is a residential wheelie bin service that lets you pause your scheduled collections when you don’t need one.

  • How does PayAsUGO work?

    Pause upcoming collections up until 48 hours prior to your collection day. You can pause a single collection, or you can set up a longer pause that opts you out of all collections for the selected period.

    You will not be charged for any collections you have paused.  

  • What is available on PayAsUGO?

    PayAsUGO offers household waste and garden waste wheelie bins services. To check what services are available for your address, click here.

  • Can I order more than one bin?

    Yes, you can purchase more than one PayAsUGO service.

  • Can I manage multiple addresses on my account?

    Yes, you can manage orders for multiple services at different addresses on PayAsUGO.

  • How do I pause my collections on PayAsUGO?

    To pause your collection login to PayAsUGO. Select the menu icon in the top left-hand corner of your screen and select Collections from the menu.  

    To pause an individual collection, click on the collection date you wish to pause, change the toggle from on to off, then click done.

    For a longer pause, click Manage Collections, select a start and end date for your pause, then select Add.

    If you have more than one PayAsUGO service, be sure to select the service you want to pause.

    NOTE: You can suspend your collection up to 48 hours before it is scheduled to be collected. This is to allow us to remove your collection from the route schedule.

  • Is PayAsUGO an 'on demand' service?

    With PayAsUGO you’re on a regular scheduled collection. You can choose to pause a collection, but you can’t change your collection day. For example, if your collection date is a Friday, you cannot choose to have a collection on a Monday.

  • How do I reset my password?

    You can reset your password by clicking here or by clicking on the profile icon in the top right-hand corner of your PayAsUGO screen, clicking login, then clicking on the Forgot your password? link beneath the Login button.

  • Where can I login to PayAsUGO?

    You can login to PayAsUGO at by clicking on the profile button in the top right-hand corner of your PayAsUGO screen and selecting Login. Alternatively, download the PayAsUGO app from the Apple App Store or Google Play Store. The login button is also in the top right-hand corner of your screen in the app.

  • Why has my credit card been declined?

    Credit card transactions are usually declined due to insufficient funds, an expired credit card number, an incorrect credit card number, or because the credit card has been blocked. You can update your credit card details at any time by logging in to PayAsuGO, navigating to Payments and selecting Card Details.

    If you have missed a payment you can also top up at any time on PayAsUGO by logging in and using the menu in top left-hand corner of your screen to navigate to Payments. Click on Make a Top-up, enter how much you would like to top-up by, select Pay and enter your credit card details.

  • How is my minimum required balance calculated?

    Your minimum required balance is the minimum amount that needs to be in your account so you can be charged for your scheduled collection(s). It is the price of one collection per bin.

    The minimum required balance must available and in your account at least four days before your scheduled collection. For example, if your collection day is Friday your account must be topped up by Monday.

    If your account balance falls below this amount, your account will automatically be topped-up by the difference, so it maintains the minimum required balance. If we cannot top up your account, future collections will be automatically suspended until you manually top up.

  • How is my auto top-up amount calculated?

    Your auto top-up amount is automatically calculated based on the difference between your account balance and your minimum required balance. Once the auto top-up is done, you can see this charge in your transaction history.

  • Can I set up an auto top-up amount?

    You can no longer set an auto top-up amount. However, you can make a one-off payment of any amount. Simply sign in to your account and select “Make a Top Up” in the Payments section.

  • When can I suspend my collection?

    You can suspend your collection any time up until 48 hours before it is scheduled. This is to allow time to adjust the collection route.

    For example, if your collection is on a Friday, then any suspension must be completed in PayAsUGO before 7am on the Wednesday before the collection.

  • Why has my bin been emptied but my balance hasn’t gone down?

    Charges for collections can take two business days to be processed.

  • Where can I download the PayAsUGO app?

    You download the PayAsUGO app from the Apple App Store or Google Play Store.

  • I’m going away on holiday. Can I suspend multiple collection dates?

    Yes, you can suspend collections over a longer timeframe in PayAsUGO. Go to the Collections option and select Manage Collections. Then select a start and end date for your pause and click Add.

    If you have multiple waste services on PayAsUGO and you would like to suspend them all, please make sure you pause each separately.

  • My collection was missed, what do I do?

    Please send us a message and we will arrange another collection for you.

  • What happens if I change address?

    Please let us know and be aware that prices can vary depending on the address. To check what services are available for your address click here.

  • How can I change my email?

    If you need to change your email please contact us.

  • How do I change my notification preferences?

    Login and use the menu to navigate to Reminders. Select the name of the person you wish to change reminders for. Then tick or untick the box for the services you wish to receive collection reminders for.

    Note: if you have services for more than one property, be sure to select the address in the dropdown on the Reminders page before adjusting your notifications.

  • Can I set up collection notifications for someone else at my property?

    Yes. Login and use the menu to navigate to Reminders. Select Add New Contact, enter their details, select which bins you want them to receive collection reminders for, then click Save.

  • When are collection reminders sent?

    Garden waste reminders are sent on Thursday the week prior to your collection.

    Household waste reminders are sent the day before collection.

  • How does my auto top-up work?

    Your auto top-up is triggered any time your account falls below your minimum required balance. The minimum required balance is the price of one collection per bin.

    If your account cannot auto-top up, your collections will be suspended, and we will make four more attempts.  If these are unsuccessful, you will need to make a manual top-up through the PayAsUGO website or app.  

  • How do I update my credit card?

    To update your credit card, login and select Payments from the menu. Select Card Details, then select Add Credit Card. Enter your credit card details and select Submit. This will become the default credit card for your account and will be charged for any auto top-ups.

    You can toggle default credit cards at any time on this page.

  • How do I view my upcoming collections?

    To view your upcoming collections, select Collections from the menu in the top right-hand corner of your screen.

  • I have a council collection, why do I need PayAsUGO?

    If you have a council waste service, you may want to add a garden waste service using PayAsUGO. Or, if you’re a large household you may want supplement your council waste service with a PayAsUGO general waste service that you can use at your convenience.

  • How can I cancel my service?

    If you wish to cancel your service, please send us a message or get in contact with us on 0800 10 10 10.

  • I’ve opted-out of a collection, can I opt back in?

    Yes, you can opt back into a collection as long as it is more than 48 hours before the collection. Select Collections from the menu, then select the collection you would like to un-pause.

  • What happens if I try to pause a service within 48 hours of the collection?

    The Collections calendar won't allow pauses within the 48 hours window.

  • Can I opt-out of a collection by replying to the text message reminders I receive?

    No. To opt-out of a collection you must login to PayAsUGO on the website or app and opt-out in My Collections.

  • How do I read my electronic invoice?

    Invoice Summary

    Your invoice shows a breakdown of all charges for the current bill in date order, grouped by address and service. There is a subtotal for each service at an address, concluding with the total amount due.

    1. Customer Number – use this in any correspondence or payment reference.
    2. Invoice Number – use this in any correspondence or payment reference.
    3. Issue Date – issue date of invoice.
    4. Due Date – payment is required by this date.
    5. This Invoice Total – this is the total amount due including GST on this invoice. It is not your outstanding balance.
    6. Description – a description of the charge or service provided.
    7. Unit Price – individual unit price per bin.
    8. Quantity – the number of bins serviced.
    9. Amount - the total charge for that line on the invoice ex GST.
    10. Address - where the service has occurred.
    11. Subtotal – the subtotal for that bin and material/waste type for that address.
    12. Total – this is the total amount due including GST on this invoice. It is not your outstanding balance.

    Please contact us if you require a more detailed explanation of your invoice.

    Payment Options

    You will find our payment details on the bottom of your invoice or here. You can make a payment by:

    • Internet banking by selecting Waste Management NZ as the payee
    • Online by credit card
    • At any NZ PostShop

    If you wish to pay via NZ PostShop you will need to reference the bar code at the top of your invoice. If your invoice does not have a bar code, please contact us here.

    Invoice Messages

    From time-to-time, we may include service updates or pricing notifications on the bottom of your invoice. You’ll find these below the payment options.

    How to pay your invoice?

    View our payment options here.

    What if there is an issue with my invoice?

    Email with your WM number, invoice number and the details of the issue. We’ll investigate and follow up for more information if required. We aim to investigate and process any invoice issues within 28 days.

    How to request a copy of an invoice?

    Email with your WM number and the month you require an invoice for.

    When are statements sent?

    If your account is paid by the due date each month you will not receive a statement. If you require a statement, contact us here.

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0800 10 10 10

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Waste Management NZ Limited

318 East Tamaki Road, East Tamaki, Auckland 2013

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