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Our Wheelie Bin service is perfect for general waste, recycling, and green waste, with standard bin sizes of 140L and 240L (region-dependent).
We collect your waste and return the bin to the kerbside after pickup. Here’s what you need to know:
Ensure your bin is placed at the kerbside by 7 am on the scheduled collection day. Position it with the opening facing the street and the wheels towards your property. Avoid placing bins near obstructions like parked cars, trees, or street poles.
We aim to deliver your bin within 7 working days, depending on operational factors. Orders placed during weekends or public holidays will be processed on the next working day.
If you wish to cancel, we strive to remove the bin within 7 working days. Requests made during weekends or public holidays will be processed the following working day.
To ensure your bin is used effectively and safely, please follow these important guidelines:
If any prohibited or hazardous materials are found during collection, a contamination charge may apply. To avoid this, please follow the guidelines closely.
While filling your bin, please be mindful of its weight limit to ensure safe handling and efficient collection. Below are the maximum weight limits for each bin size:
Your bin will be emptied on the scheduled date or within three working days, unless otherwise communicated.
If your collection day is a holiday, we'll pick up your bin on the holiday itself or the next day. Please put your bin out by 7 am on the holiday.
We aim to notify you of any changes at least 48 hours in advance.
Extra collections may be available in some areas for an additional charge. These collections will not affect your regular scheduled service but may be subject to availability, especially during public holidays.
| General Waste Wheelie Bin | |
| What We Can Accept | What We Can’t Accept |
| Household waste that cannot be reused or recycled. | Hot ashes or embers. |
| Batteries (please take to a battery collection facility). | |
| Vaping devices. | |
| Gas bottles. | |
| Explosive, toxic, dangerous, or noxious items (e.g., broken glass, minerals). | |
| Items posing a risk of harm to operators. | |
| Note: Always make sure waste is correctly sorted to avoid contamination. | |
| Garden Waste Wheelie Bin | |
| What We Can Accept | What We Can’t Accept |
| Lawn clippings. | Bamboo. |
| Shrubs. | Flax. |
| Flowers. | Cabbage tree leaves. |
| Tree pruning. | Large tree stumps or logs (over 100mm in diameter). |
| Branches (up to 100mm in diameter). | Soil. |
| Weeds. | Rocks. |
| Old plants. | Household waste. |
| Note: Avoid placing anything that could contaminate your garden waste, such as food scraps or household items. | |
Please contact Customer Services with your new address and move date as early as possible to ensure a smooth transition.
You can take your bin with you! However, please confirm that the service is available at your new address. If not, contact us for free relocation assistance within the same region.
Relocation within the same region is free. If you're moving outside your current region, you must cancel your service and purchase a new one.
Once your address change is processed, we will inform you of your new service day.
If you're moving to a different city, contact Customer Services to confirm service availability in your new area.
You can change your bin size at any time during the billing cycle. Simply contact Customer Services to request a change in bin size.
To ensure your bin is collected, place it kerbside before 7:00 AM. Ensure it’s visible, accessible, and the lid is securely closed.
If your collection is missed, please get in touch with us. We will check our schedule and arrange the next available collection in your area. Please note that, depending on your location and our routing, this may not occur until your next regular collection day.
If you missed your collection due to forgetting to place the bin out, contact Customer Services to inquire about additional collections in your area (a collection fee may apply).
Log in to WMGO or PayAsUGO online or via the app to view your collection dates. If you don’t have a login, call 0800 10 10 10 to set one up.
If your collection day is a holiday, we'll pick up your bin on the holiday itself or the next day. Please put your bin out by 7 am on the holiday. Occasionally, operational issues may cause delays to your service. If this happens, please leave your bin kerbside, and we will aim to collect it as soon as possible.
We do not transfer accounts between individuals. If you need to cancel your account, please contact us directly.
In the unfortunate event of an account holder passing away, contact Customer Services to arrange for cancellation.