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Payment and Charges

Charges and pricing information

Pricing varies based on the service and your location. You will receive an exact cost at the time of booking, either online or through our Customer Success Team. The price is determined by the service address provided, and any address changes may affect the price.

  • Payment options and methods

    You can settle your bill through any of the following methods:

    1. Internet banking – Select Waste Management NZ Ltd as the payee.
    2. Online credit card payment. 
    3. At any NZ PostShop – Use the barcode at the top of your invoice (contact us if your invoice doesn't have a barcode). 

  • Invoice messages and queries

    Service updates or pricing notifications may appear at the bottom of your invoice, below the payment options.

  • Understanding your invoice

    If we don’t have your email address and need to send your invoice by post, it will appear in a different format. We recommend updating your details so we can get your invoice to you as soon as possible. Below is an example of what your electronic invoice will look like.

    Your invoice shows a breakdown of all charges for the current bill in date order, grouped by address and service. There is a subtotal for each service at an address, concluding with the total amount due.

    1. Customer Number – use this in any correspondence or payment reference.
    2. Invoice Number – use this in any correspondence or payment reference.
    3. Issue Date – issue date of invoice.
    4. Due Date – payment is required by this date.
    5. This Invoice Total – this is the total amount due, including GST on this invoice. It is not your outstanding balance.
    6. Description – a description of the charge or service provided.
    7. Invoice Period – This is the billing period. Occasionally, we may charge for services in previous periods if they were not invoiced in previous months.
    8. Unit Price – individual unit price per bin.
    9. Quantity – the number of bins serviced.
    10. Amount - the total charge for that line on the invoice ex GST.
    11. Address - where the service has occurred.
    12. Subtotal – the subtotal for that bin and material/waste type for this site.
    13. Amount – the total amount due, including GST on this invoice. It is not your outstanding balance.

  • Statements and queries

    If your account is paid by the due date each month, you will not receive a statement. If you require a statement, please don’t hesitate to contact us.