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Our Residential Services

Welcome to WM New Zealand waste and recycling services

At WM New Zealand, we are committed to delivering efficient, reliable, and environmentally sustainable waste management services. Our team is here to help, and our Customer Success Team is always ready to answer any questions or concerns you might have. We're focused on giving you great service and support, every step of the way. 

Thank you for choosing WM New Zealand. We look forward to serving you and contributing to our community's sustainability. 

Overview of our services 

  • Residential recycling and waste services

    WM New Zealand offers a range of Residential Recycling and Waste Services to meet your needs. Our services include WMGO, PayAsUGO, and FlexiBin for home waste and recycling. All recyclables and waste are safely transported to responsible facilities for appropriate disposal or recycling. We also provide wheelie bins and skip bins, and FlexiBins are available for purchase from authorised retailers. 

  • Service availability

    Please note that not all services are available in every region. To check which services are offered in your area, please visit our website at wm.nz.

Contact details and communication 

  • Keeping your contact Information up-to-date

    We communicate with you primarily via email or text, so please ensure your contact information is kept up to date. You can update your details here. 

Payment and charges 

  • Charges and pricing information

    Pricing varies based on the service and your location. You will receive an exact cost at the time of booking, either online or through our Customer Success Team. The price is determined by the service address provided, and any changes in address may affect the price. 

  • Payment options and methods

    You can settle your bill through any of the following methods: 

    1. Internet banking – Select Waste Management NZ Ltd as the payee. 
    2. Online credit card payment. 
    3. At any NZ PostShop – Use the barcode at the top of your invoice (contact us if your invoice doesn't have a barcode). 

  • Invoice messages and queries

    Service updates or pricing notifications may appear at the bottom of your invoice, below the payment options. 

  • Understanding your invoice

    If we don’t have your email address and need to send your invoice by post, it will appear in a different format. We recommend updating your details so we can get your invoice to you as soon as possible. Below is an example of what your electronic invoice will look like. 

    Your invoice shows a breakdown of all charges for the current bill in date order, grouped by address and service. There is a subtotal for each service at an address, concluding with the total amount due. 

    1. Customer Number – use this in any correspondence or payment reference. 
    2. Invoice Number – use this in any correspondence or payment reference. 
    3. Issue Date – issue date of invoice. 
    4. Due Date – payment is required by this date. 
    5. This Invoice Total – this is the total amount due, including GST on this invoice. It is not your outstanding balance. 
    6. Description – a description of the charge or service provided. 
    7. Invoice Period – This is the billing period. Occasionally, we may charge for services in previous periods if they were not invoiced in previous months. 
    8. Unit Price – individual unit price per bin. 
    9. Quantity – the number of bins serviced. 
    10. Amount - the total charge for that line on the invoice ex GST. 
    11. Address - where the service has occurred. 
    12. Subtotal – the subtotal for that bin and material/waste type for this site. 
    13. Amount – the total amount due, including GST on this invoice. It is not your outstanding balance. 

  • Statements and queries

    If your account is paid by the due date each month, you will not receive a statement. If you require a statement, please don’t hesitate to contact us.  

Service updates and cancellations 

  • Service updates and cancellations

    We will notify you of any service updates 14 days in advance, and cancellations will be communicated at least 28 days prior, via email or text.