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PayAsUGO

Overview of PayAsUGO

PayAsUGO is a flexible residential waste service that allows you to pause scheduled collections when they’re not needed. You can pause collections up to 48 hours in advance for a single date or an extended period.

Pausing your service

To pause your collection, log in to PayAsUGO. Select the menu icon in the top left-hand corner of your screen and select Collections from the menu.

To pause an individual collection, click on the collection date you wish to pause, change the toggle from on to off, then click Done.

For a longer pause, click Manage Collections, select a start and end date for your pause, then select Add.

If you have more than one PayAsUGO service, be sure to select the service you want to pause.

You can suspend your collection up to 48 hours before its scheduled pickup. This allows us to remove your collection from the route schedule. For example, if your collection is on Friday, you must suspend it in PayAsUGO by 7 am on Wednesday.

PayAsUGO FAQs

  • How is my minimum required balance calculated?

    • Your minimum required balance is the minimum amount that needs to be in your account so you can be charged for your scheduled collection(s). It is the price of one collection per bin.
    • The minimum required balance must be available and, in your account, at least four days before your scheduled collection. For example, if your collection day is Friday, your account must be topped up by Monday.
    • If your account balance falls below this amount, your account will automatically be topped up by the difference, so it maintains the minimum required balance. If we cannot top up your account, future collections will be automatically suspended until you manually top up.

  • Why has my bin been emptied but my balance hasn’t gone down?

    Charges for collections can take two business days to be processed.

  • Why has my credit card been declined?

    • Credit card transactions are usually declined due to insufficient funds, an expired credit card number, an incorrect credit card number, or because the credit card has been blocked. You can update your credit card details at any time by logging in to PayAsuGO, navigating to Payments, and selecting Card Details.
    • If you have missed a payment, you can also top up at any time on PayAsUGO by logging in and using the menu in the top left-hand corner of your screen to navigate to Payments. Click on Make a Top-up, enter how much you would like to top up by, select Pay, and enter your credit card details.

  • How do I set up text notifications?

    • Stay informed with text notifications for service updates and collection reminders. To change your notifications, log in and click on the profile icon in the top right corner of your screen and select My Profile.
    • Tick or untick the Subscribe to text reminders and Subscribe to email reminders boxes based on your preferences, and click Save Changes.

    Note: If you have services at more than one property, be sure to select the correct address in the dropdown menu before adjusting notifications.

    • Garden waste reminders: Sent every Thursday, one week before your collection
    • Household (general) waste reminders: Sent the day before your scheduled collection

  • I’ve opted out of a collection; can I opt back in?

    Yes, you can opt back into a collection as long as it is more than 48 hours before the collection. Select Collections from the menu, then select the collection you would like to unpause

  • Can I opt out of a collection by replying to the text message reminders I receive?

    To opt out of a collection, you must log in to PayAsUGO on the website or app and opt out in My Collections

  • How do I reset my password?

    You can reset your password by clicking here or by clicking on the profile icon in the top right-hand corner of your PayAsUGO screen, clicking login, then clicking on the Forgot your password?