To pause your collection, log in to PayAsUGO. Select the menu icon in the top left-hand corner of your screen and select Collections from the menu.

To pause an individual collection, click on the collection date you wish to pause, change the toggle from on to off, then click Done. For a longer pause, click Manage Collections, select a start and end date for your pause, then select Add.

If you have more than one PayAsUGO service, be sure to select the service you want to pause. You can suspend your collection up to 48 hours before its scheduled pickup.

This allows us to remove your collection from the route schedule. For example, if your collection is on Friday, you must suspend it in PayAsUGO by 7 am on Wednesday to avoid a full charge.

If you have multiple bins and only wish to pause one, please get in touch with us directly, and we’ll assist you with the request. 

• Your minimum required balance is the minimum amount that needs to be in your account so you can be charged for your scheduled collection(s). It is the price of one collection per bin
• The minimum required balance must be available and, in your account, at least four days before your scheduled collection. For example, if your collection day is Friday, your account must be topped up by Monday 
• If your account balance falls below this amount, your account will automatically be topped up by the difference, so it maintains the minimum required balance. If we cannot top up your account, future collections will be automatically suspended until you manually top up 

Charges for collections can take two business days to be processed. 

• Credit card transactions are usually declined due to insufficient funds, an expired credit card number, an incorrect credit card number, or because the credit card has been blocked. You can update your credit card details at any time by logging in to PayAsuGO, navigating to Payments and selecting Card Details 
• If you have missed a payment, you can also top up at any time on PayAsUGO by logging in and using the menu in the top left-hand corner of your screen to navigate to Payments. Click on Make a Top-up, enter how much you would like to top up by, select Pay, and enter your credit card details 

Stay informed with text notifications for service updates and collection reminders. To change your notifications, log in and click on the profile icon in the top right corner of your screen and select My Profile 

Tick or untick the Subscribe to text reminders and Subscribe to email reminders boxes based on your preferences, and click Save Changes 

Note: If you have services at more than one property, be sure to select the correct address in the dropdown menu before adjusting notifications. 

Collection reminders are sent 3 days before your scheduled collection to give you time to pause your service. Please note that your service must be paused 48 hours in advance to avoid any charges. 

If you’ve opted into text updates, we’ll send you a reminder if we’ve been to your address but couldn’t collect your bin because it wasn’t out or your service was not paused. 

Yes, you can opt back into a collection as long as it is more than 48 hours before the collection. Select Collections from the menu, then select the collection you would like to unpause

To opt out of a collection, you must log in to PayAsUGO on the website or app and opt out in My Collections 

You can reset your password by clicking here or by clicking on the profile icon in the top right-hand corner of your PayAsUGO screen, clicking login, then clicking on the Forgot your password?  

• WMGO wheelie bin collections are a subscription service and cannot be paused.
• If you have inconsistent or variable waste needs, PayAsUGO may provide a better solution. To find out more about PayAsUGO, click here.

• To view your upcoming collections, log in and select Calendar in the top left corner. On this page, you will be able to view your upcoming collections.
• If you have services at multiple properties, you can change the property you’re viewing collections for using the dropdown above the calendar.

• Stay informed with text notifications for service updates and collection reminders. To change your notifications, log in and click on the profile icon in the top right corner of your screen and select My Profile.
• Tick or untick the Subscribe to text reminders and Subscribe to email reminders boxes based on your preferences, and click Save Changes.

Note: If you have services at more than one property, be sure to select the correct address in the dropdown menu before adjusting notifications.

• Garden waste reminders: Sent every Thursday, one week before your collection
• Household (general) waste reminders: Sent the day before your scheduled collection

You can reset your password by clicking here or by going to the login screen and selecting Forgot your password?