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Payment and Charges

Frontload Bin / Wheelie Bin

Charges vary by product and your collection location; you can choose to pay either monthly or annually in advance, via direct debit or credit card, or by direct credit through your bank. Alternatively, payments can be made at your nearest NZ PostShop. You’ll receive monthly invoices and statements for all services provided.

If you're on a discontinued non-standard rental term, we’ll also send you a reminder as your renewal date approaches. To get the most out of our service, we recommend switching to a standard monthly term. You can contact us here to make the switch.

Skip Bin / Compactor

Charges vary according to the product and your collection location. The exact cost will be provided at the time of booking, either online or through our Customer Success Team.

Late Payment

Please be aware that if your invoice is not paid on time, your service may be temporarily suspended. We will send you invoice reminders via email prior to any cancellation

Additional Charges

If you’re on a rostered service and we’re unable to access your bin, a one-off transport-related fee will be applied according to the service and rates listed below. Additional contamination fees will be charged as applicable and as outlined in the relevant acceptance criteria.

Transport and Contamination

General Waste
Container Type Flat Rate Fee Contamination Fee
Frontload Bin X X
Wheelie Bin X X
Skip Bin X X
Compactor X X

All prices are exclusive of GST.

Recycling Waste
Container Type Flat Rate Fee Contamination Fee
Frontload Bin X X
Wheelie Bin X X

All prices are exclusive of GST.

Contamination Charges 

If we collect your waste and later find it contains hazardous, prohibited, or contaminated materials that don't meet our acceptance criteria, we may need to take special measures for safe treatment and disposal. In such cases, you may be required to pay an additional contamination charge to cover these extra costs. These charges are outlined by service and bin type as outlined in the table above.  

Missed Service

Charges If we attempt to collect your bin and it’s not out, access is blocked, or you refuse the collection for any reason, your monthly or annual service fee will still cover this.

However, if we are unable to collect the bin due to a service failure on our part—such as a truck breakdown, traffic accident, driver illness, or a booking error—we will reattempt collection within the next 48 hours. If we’re unable to do so, you can request a credit within 7 days, which will be applied to your account.

Price Adjustments

Depending on your service and location, your charges may be adjusted to reflect current operating costs, our commitment to sustainable waste solutions, and changes to the Government’s National Waste Disposal Levy and Emissions Trading Scheme. For more details click here.