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Customer Support

Contact Details 

Please make sure your contact details are always up to date by visiting this link. This way, you’ll receive important updates about your services, as well as invoices, statements, and any key information related to your account. 

Our Apps  

Did you know you can manage your services through our apps? Download GOBuild or GOBiz from the Google Play Store or App Store to: 

  • Order a one-off service 
  • View your invoices 
  • Get notifications 
  • Check your collection calendar 

Interested in upgrading your account to use these features? Contact us here.  

Complaints and Disputes 

Our collection team undergoes thorough screening and training, and our trucks are equipped with cameras and telemetry systems to monitor operations. Typically, we only require access to your bin area, not your entire property. 

We are committed to providing hassle-free service and upholding a zero-tolerance policy for any behaviour that may compromise the safety of our team. We ask that you extend the same respect. 

If you have any concerns about our service, we’re here to help. Please contact us here.