WM New Zealand’s Customer Success team has been recognised on the international stage, bringing home two major awards from the 20th Annual Next Generation Contact Centre and CX Best Practices Conference in Bali.
These prestigious awards place WM New Zealand among the top performers in customer experience and sustainability across the Asia-Pacific region — and reflect the hard mahi, innovation, and care our teams bring to the job every day.
Gold - WM New Zealand
Silver – WM New Zealand
As the first point of contact for thousands of customers across Aotearoa, WM New Zealand’s Customer Success team plays a vital role in the day-to-day delivery of our services. Managing more than 60% of the company’s revenue through account support, billing and service delivery, the team’s focus on responsiveness, efficiency and innovation has directly lifted customer satisfaction and helped accelerate progress towards our sustainability goals.
Since 2021, the team has delivered:
“Our Customer Success team aren’t just taking orders — they’re helping our customers find the right service for their needs, which supports waste minimisation and resource recovery. It’s a proactive, thoughtful approach that truly sets us apart.”
Megan Ferguson
National Customer Success Manager
The Gold award for Best Green Contact Centre recognises the team’s commitment to making meaningful environmental improvements through the way they operate — and the way they help customers do the same.
Backed by WM’s Porohita sustainability strategy, the team has:
They’ve also played a key role in broader efforts across WM, supporting:
National Customer Success Manager Megan Ferguson, who recently stepped into the role, represented WM New Zealand at the awards ceremony and presented the team’s mahi to a panel of over 150 industry leaders and judges from across the region.
“For a small country at the bottom of the world, we’re leading the way,” Megan says.
“What really stood out to me was how deeply embedded sustainability is at WM. It’s not just something we talk about — it’s part of our everyday decision-making, our training, our leadership KPIs. I feel proud to be part of a team where great customer service and great environmental outcomes go hand in hand.”
Megan also praised the team for their ability to connect with customers in a way that genuinely supports long-term change.
“Our Customer Success team aren’t just taking orders — they’re helping our customers find the right service for their needs, which supports waste minimisation and resource recovery. It’s a proactive, thoughtful approach that truly sets us apart.”
These international awards are a major milestone — and a moment of pride for all of WM New Zealand. They show what’s possible when customer focus and climate action go hand in hand.
To the entire Customer Success team: thank you for setting the standard.
